Auto-insight · last wave
NPS lifted +8 pts to +42, driven by Commercial Field (+0.4 CSAT). Compassionate Access slipped −0.4 — flag for qual review.
NPS
+42
+8 pts
Overall CSAT
7.8
/10
+0.4
Response rate
34%
−2%
Promoters
61%
+5%
Detractors
19%
−3%· lower = better
NPS trend
Rolling 6 months · dashed = prior period
+14 pts vs. H2 2025
NPS composition
Current wave · n=121
+42
NPS
Promoters61%
Passives20%
Detractors19%
Touchpoint performance
CSAT score · ranked highest to lowest
Guidelines & articles
Guideline·3 Jun 2026
Q2 CX Principles refresh — what's changed
Updated definitions for 'Know me' and 'Bring value' with new sample questions.
Best practice·28 May 2026
How to read low-n touchpoint scores responsibly
Compassionate Access has the lowest sample size — interpret with caution and follow-up qual.
Roadmap·21 May 2026
Strativity ↔ Screver integration roadmap
CSV ingestion is live; full API sync targeted for Q3. Implications for filter cascading.
Demo data — all figures illustrative.