HCP interactions with commercial representatives across therapeutic areas.
Specialty filter
Built-in export · 646 respondents · 35 cycles
Responses
646
all specialties
CSAT
9.05
/10
Strong
NPS
+70
493 P · 110 Ps · 43 D
Trust (1–5)
4.72
Be trustworthy
Value (1–5)
4.61
Bring value
NPS & CSAT by survey cycle
Trend across 35 cycles · filter-aware
CX Principles scorecard
Mean rating · 1–5 scale
Be trustworthy
4.72
AbbVie was trustworthy in interactions
Make it easy
4.68
AbbVie was easy to work with
Bring value
4.61
Interactions were valuable to my practice
Know me
4.60
AbbVie understood my specific needs
Response volume by cycle
Sample size context for the trend above