Medical information responses for unsolicited HCP and patient enquiries.
CSAT
7.4
/10
+0.2
Responses
18
last wave
NPS
+34
+6 pts
Verbatim themes
12
3 new
Regional CSAT trend
6-month rolling · by AbbVie region
CX Principles scorecard
Mapped to AbbVie CX framework · 1–5
Be trustworthy
4.4
AbbVie was trustworthy in interactions
Make it easy
4.1
AbbVie was easy to work with
Bring value
3.9
Interactions were valuable to my practice
Know me
3.7
AbbVie understood my specific needs