Why AE detection matters across the VoC programme.
Flagged responses
61
+12 wk
Confirmed AEs
21
6 serious
Avg PV review time
14h
−3h vs target
Survey coverage
98%
all surveys scanned
Detection volume — 6 month trend
Auto-flagged responses vs PV-confirmed AEs
Why AE detection matters
Regulatory obligation
TGA and ICH E2 require AE reporting regardless of channel — including survey free-text.
Surveys are a capture point
NPS and improvement comments routinely contain unsolicited AE reports.
Closes the loop
Turns the VoC programme into a full-spectrum patient safety asset.