Keyword and sentiment rules that flag potential AEs.
Keyword triggers
Automatic flag when free-text contains any of these terms
side effectadverse eventhospitalisedunexpected reactionoverdoseunderdoseworsened conditionemergencydeathfatalityallergic reactionrash
List configurable per therapy area in Screver.
Sentiment & score triggers
Low scores on specific questions escalate for AE review
NPS 0–3
Highest risk tier — immediate review
CSAT ≤ 3 / 10
Below threshold — queue for screening
Negative verbatim
Sentiment analysis flags tone
Safety-related topic
Therapy area keyword match