Disclosure, dedicated AE question, AI-assisted flagging.
01
Disclosure statement
Add a visible notice on the survey welcome page:
"If you wish to report a side effect or adverse event, please contact AbbVie Medical Information directly on 1800 XXX XXX or medinfo.aus@abbvie.com"
Satisfies regulatory requirements and sets respondent expectations before they begin.
02
Dedicated AE question
Branching yes/no question after the main survey:
During your recent interactions with AbbVie, did you become aware of any patient experiencing an unexpected side effect or medical event?
Yes →No
If Yes → short structured form capturing minimum PV dataset fields.
03
AI-assisted flagging
Phase 2
AI text analysis scans open-ended responses (NPS reasons, improvement suggestions) in real time. Flagged responses are tagged in Screver before reaching the dashboard, with a dedicated PV review queue separate from the CX reporting view.